Refund and Return Policy
Effective Date: September 29, 2025
At Glowhato, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a transparent and professional return and refund process. Please review the following terms to ensure a smooth experience.
Eligibility for Returns and Refunds
- Items must be returned within 30 days of delivery.
- Products must be unused, undamaged, and returned in original packaging with all protective materials, tags, and documentation intact.
- Proof of purchase (receipt or order confirmation) is required.
How to Return a Product
- Contact our customer support team at contact@glowhato.com to request a return authorization.
- Follow the return instructions provided, including the return shipping address.
- Package your item securely to avoid damage during transit.
Refund Process
Once we receive and inspect your returned item, you will be notified via email regarding the status of your refund. If approved, the refund will be issued to your original payment method within 7–10 business days.
Non-Refundable Items
- Items marked as final sale or clearance
- Gift cards or store credits
- Products returned used, worn, or damaged
Exchanges
We do not process direct exchanges. If you would like a different item, please initiate a return and place a new order separately.
Shipping Fees
Customers are responsible for return shipping fees unless the product was damaged, defective, or incorrect upon arrival.
Changes to This Refund Policy
We reserve the right to update or amend this policy at any time. All changes will be posted on this page with a revised effective date.
Contact Us
If you have questions or need assistance, feel free to reach out:
- 📍 Address: 11 Simone Weil Avenue, Watnall, NG16 2UA, United Kingdom
- 📞 Phone: +44 78 5165 9742
- ✉️ Email: contact@glowhato.com
Thank you for shopping with Glowhato.