Payment Policy

Effective Date: 29/03/2025

At Glowhato, we strive to make your shopping experience easy and secure. This Payment Policy outlines the payment methods, terms, and procedures for transactions made on our website. By using our website and making a purchase, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for orders placed through our website:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.

  • PayPal: For secure online payments.

  • Other Secure Payment Methods: Additional payment methods such as Apple Pay, Google Pay, or any other methods we may offer at checkout.

2. Payment Authorization

  • Payment Processing: When you place an order, you authorize us to charge the total order amount (including applicable taxes and shipping fees) to your selected payment method. Payment will be processed at the time of order confirmation.

  • Transaction Approval: We may require additional verification for certain transactions, such as identity or payment method verification. Orders may be delayed until the payment is successfully processed and approved.

3. Billing Information

  • Accurate Information: You agree to provide accurate, complete, and up-to-date billing information when placing an order. This includes your full name, address, contact details, and payment method information.

  • Billing Address: The billing address provided must match the address registered with your credit card issuer or payment provider. If there are discrepancies, your order may be delayed or canceled.

4. Pricing

  • Price Accuracy: All prices listed on our website are in United States Dollars (USD). We make every effort to ensure the accuracy of the prices displayed, but errors may occur. If there is a pricing error in your order, we will notify you and give you the option to accept the corrected price or cancel the order.

  • Taxes and Fees: Sales tax will be applied to your order based on the applicable tax rate in your location. The tax will be calculated during checkout and included in the total amount.

5. Payment Security

  • Secure Transactions: We use industry-standard encryption and secure payment gateways to process your payment information. All transactions are processed securely to protect your data from unauthorized access.

  • Fraud Prevention: In order to protect against fraudulent transactions, we may review your order for suspicious activity. If your payment is flagged for potential fraud, we may contact you for additional verification before proceeding with the order.

6. Currency

  • Currency Used: All transactions on our website are processed in United States Dollars (USD). If you are located outside the United States, your bank or payment provider may charge you an additional foreign exchange fee or transaction fee, depending on their policies.

7. Payment Confirmation

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with your order details. This email serves as a receipt for your purchase and confirmation that your payment has been processed.

  • Payment Issues: If there are any issues with processing your payment, such as insufficient funds, expired payment details, or declined transactions, we will notify you promptly and request that you provide an alternate payment method.

8. Refunds

  • Refund Process: If your order is eligible for a refund, it will be issued to the original payment method. Refunds may take several business days to appear in your account, depending on your payment provider’s processing time.

  • Non-refundable Charges: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged items).

9. Payment Disputes

  • Chargebacks: If you initiate a chargeback or dispute with your bank or payment provider, we will work with you to resolve the issue directly. However, if the chargeback is found to be fraudulent or incorrectly filed, we reserve the right to take legal action to recover the funds.

10. Cancellations

  • Order Cancellations: You may cancel your order before it is processed or shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return as per our Return Policy.

11. Customer Support

If you have any questions about this Payment Policy or need assistance with payment-related issues, please contact us at:

  • Email: info@glowhato.com

  • Phone: 307-621-0431

  • Address: 4599 Thorn Street, Garden Grove, California, United States