Terms and Conditions

Effective Date: 29/03/2025

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.glowhato.com (the “Site”) and the services provided by Glowhato. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Site.

1. Use of Website

  • Eligibility: You must be at least 18 years old to use this Site. By using the Site, you represent that you are of legal age to form a binding contract and have the legal capacity to accept these Terms.

  • Acceptable Use: You agree to use the Site only for lawful purposes and in a manner that does not violate any applicable laws or regulations. You must not:

    • Engage in fraudulent or illegal activities.

    • Interfere with the proper functioning of the Site or disrupt any service or server connected to the Site.

    • Upload harmful content, such as viruses or malware.

2. Products and Services

  • Product Information: We strive to provide accurate product descriptions, images, and details. However, we do not guarantee that all information is error-free. Product availability is subject to change without notice.

  • Pricing: All prices are listed in United States Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors on the website.

  • Order Confirmation: An order is only considered accepted once you receive an order confirmation email. We reserve the right to cancel any order at our discretion, even after acceptance, due to pricing errors, product availability issues, or other circumstances.

3. Account and Registration

  • Creating an Account: You may need to create an account to purchase products or access certain services on the Site. You agree to provide accurate and complete information during registration and to keep your account details secure.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

4. Payment Terms

  • Accepted Payment Methods: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms.

  • Payment Authorization: By placing an order, you authorize us to charge the total order amount, including applicable taxes and shipping fees, to your selected payment method. Payment will be processed immediately after your order is confirmed.

  • Taxes: Sales tax may be applied to orders based on the applicable tax rate in the state of California or other jurisdictions where required by law.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, and shipping fees are calculated at checkout based on your delivery address and the weight of your order.

  • Processing Time: Orders are typically processed within 1-3 business days. You will receive a shipping confirmation email once your order has been dispatched.

  • Delivery Times: Estimated delivery times are provided during checkout and are based on your location. These times are estimates and may vary due to factors such as weather, holidays, or shipping carrier issues.

  • Risk of Loss: Once your order has been shipped, the risk of loss or damage to the products is transferred to you.

6. Returns and Refunds

  • Return Policy: We accept returns on most items within a specified period (typically 14 days from the date of delivery). You must contact us within 14 days of receiving your order for return instructions.

  • Refunds: Refunds will be issued to the original payment method after we receive the returned products. Shipping charges are non-refundable unless the return is due to an error on our part.

  • Non-returnable Items: Certain items, such as plants and perishable goods, are non-returnable unless damaged or defective upon arrival.

7. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to the practices described in the Privacy Policy.

8. Intellectual Property

  • Content Ownership: All content on this Site, including text, images, logos, graphics, and software, is the property of Glowhato and is protected by copyright, trademark, and other intellectual property laws.

  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, or modify any content without express written permission from Glowhato.

9. Limitation of Liability

  • Indemnity: You agree to indemnify and hold Glowhato, its affiliates, employees, and agents harmless from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms.

  • No Warranty: We make no warranties or representations regarding the quality, accuracy, or completeness of the products or services offered on this Site. The Site and products are provided “as is.”

  • Liability Limitations: Glowhato is not responsible for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product that caused the damage.

10. Termination

We reserve the right to suspend or terminate your access to our Site at any time if you violate these Terms or for any other reason. Upon termination, your right to use the Site will immediately cease.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of California, United States. Any disputes arising from these Terms will be resolved in the courts located in California.

12. Changes to Terms

We may update these Terms from time to time. When we do, we will post the revised Terms on this page with an updated effective date. Please check this page periodically for any changes.

13. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your order, please contact us at:

  • Email: info@glowhato.com

  • Phone: 307-621-0431

  • Address: 4599 Thorn Street, Garden Grove, California, United States

By using our Site, you agree to comply with and be bound by these Terms and Conditions.