Sales Policy

Effective Date: 29/03/2025

Thank you for shopping with Glowhato! Our goal is to provide you with a seamless shopping experience. This Sales Policy outlines the terms and conditions for all transactions, including product availability, pricing, orders, and payments. By making a purchase on our website, you agree to the following terms.

1. Product Availability

  • Stock Levels: We strive to ensure that our product listings are accurate and up-to-date. However, product availability may vary. In the event that an item you order is out of stock, we will notify you immediately and offer an alternative, a backorder option, or a full refund.

  • Product Descriptions: We make every effort to provide accurate product descriptions, images, and details. However, there may be slight variations in appearance, color, or size from what is shown on the website due to factors like lighting, screen settings, and product variations.

2. Pricing

  • Price Accuracy: All prices are listed in United States Dollars (USD) and are subject to change without notice. We strive for accuracy, but errors in pricing or product descriptions may occur. If a pricing error is discovered after an order is placed, we will notify you and provide the option to either accept the corrected price or cancel the order.

  • Promotions and Discounts: From time to time, Glowhato may offer promotions, sales, or discount codes. These offers may be subject to specific terms and conditions and are only valid for a limited time. You must apply any promotional codes during checkout to receive the discount.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing your purchase. This email is not an acceptance of your order but simply a confirmation that we have received it.

  • Order Acceptance: Orders are only considered accepted once they have been processed and shipped. If there are any issues or delays with your order, we will notify you promptly.

4. Payment Terms

  • Accepted Payment Methods: We accept various forms of payment, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment platforms.

  • Payment Authorization: By placing an order, you authorize us to charge the total order amount (including applicable taxes and shipping fees) to your chosen payment method.

  • Taxes and Fees: Sales tax may be applicable depending on your location, and it will be calculated and added during the checkout process.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and next-day delivery (where available). Shipping charges are calculated at checkout based on your delivery address and the size of your order.

  • Processing Time: Orders are typically processed within 1-3 business days after payment is received. During peak seasons or promotional periods, processing times may be slightly longer.

  • Delivery Times: Estimated delivery times are provided at checkout. However, delivery times are estimates and may vary based on factors such as location, shipping method, and external delays (e.g., weather, holidays).

6. Cancellations and Changes

  • Order Cancellations: If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped can be canceled. If your order has already been shipped, you can return it in accordance with our Return Policy.

  • Order Modifications: Once an order has been processed, we cannot modify the contents or change the payment method. If you need to change your order, please contact us as soon as possible before processing.

7. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return most items within 14 days of receipt for a refund or exchange. Certain items, such as perishable goods (e.g., plants), are not eligible for return unless damaged or defective.

  • Return Process: To initiate a return, please contact us at info@glowhato.com with your order number and reason for return. You will be provided with return instructions and a return authorization (RA) number.

  • Refunds: Once your returned item has been processed, we will issue a refund to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

8. Customer Service

  • Support: Our customer service team is here to assist you with any questions or concerns. If you need help with placing an order, product recommendations, or resolving issues with an order, please contact us at info@glowhato.com or call 307-621-0431.

9. Limitation of Liability

  • Product Quality: While we make every effort to provide high-quality products, Glowhato is not liable for any damage caused by misuse, improper care, or failure to follow provided instructions.

  • Indirect Damages: Glowhato is not responsible for any incidental, special, or consequential damages arising from the use of our products or services.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of California, United States. Any disputes arising from these terms will be resolved in the courts located in California.

11. Changes to Sales Policy

We reserve the right to modify this Sales Policy at any time. Any changes will be posted on this page, with an updated effective date. Please review this policy periodically to stay informed about our terms and conditions.

12. Contact Us

If you have any questions about this Sales Policy or need further assistance, please contact us:

  • Email: info@glowhato.com

  • Phone: 307-621-0431

  • Address: 4599 Thorn Street, Garden Grove, California, United States